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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35381
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have forgotten my password for my PC

Customer Question

I have forgotten my password ***** my PC
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you tell me please the version of windows you are using?

Thank you

Customer: replied 7 months ago.
I think its Windows 8
Customer: replied 7 months ago.
This PC belonged to my husband, I reset the password ***** mine, but have not used it for 8 months. It seems to have reverted to his email address, and password! I really don't want him to be able to access this as I am writing a novel...
Customer: replied 7 months ago.
Is the £22 a one off payment for remote fix?
Expert:  Richard replied 7 months ago.

Can you tell me please the email address you see on the sign in screen?

And yes it is

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Id like to securely connect
Expert:  Richard replied 7 months ago.

ok, please accept the offer

Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35381
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 2 other Microsoft Office Specialists are ready to help you
Expert:  Richard replied 7 months ago.

Thank you

On the TV you are talking to me on, can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 7 months ago.
How long to install?
Expert:  Richard replied 7 months ago.

should only take a few minutes, how long has it been installing for?

Customer: replied 7 months ago.
at least 5
Expert:  Richard replied 7 months ago.

ok, seems to bee an issue with your computer. Restart the computer and try again please.

Customer: replied 7 months ago.
ok
Customer: replied 7 months ago.
I'm on my phone
Closed computer down
Now cannot find you!!
Customer: replied 7 months ago.
ok, back in, shall I try to install again?
Expert:  Richard replied 7 months ago.

yes please

Customer: replied 7 months ago.
Is it Basic Installation I need
Expert:  Richard replied 7 months ago.

yes please, and personal

Customer: replied 7 months ago.
Ok I'm there
Signing in
Expert:  Richard replied 7 months ago.

I need the ID and Password.

Customer: replied 7 months ago.
Of the computer?
My husbands ID etc?
Expert:  Richard replied 7 months ago.

the ID and Password ***** Teamviewer gives you

Customer: replied 7 months ago.
Locked me out for 30 seconds
Trying again
Expert:  Richard replied 7 months ago.

you open the program Teamviewer which you just installed, it tells you Your ID and Password ***** this is what you give to me please.

Customer: replied 7 months ago.
Im trying but it keeps asking for my email and password *****
Expert:  Richard replied 7 months ago.

you do not need to enter it, just open the program please and you will see it.

Customer: replied 7 months ago.
Don't know how to bypass
Expert:  Richard replied 7 months ago.

restart the computer and open it please

Customer: replied 7 months ago.
I've got a box with Allow remote control
Then alongside this is a Control remote computer
Asking for partner ID
Expert:  Richard replied 7 months ago.

yes, and to the left YOUR ID and PASSWORD

Customer: replied 7 months ago.
But it's asking me for partner id
Expert:  Richard replied 7 months ago.

yes, and to the left YOUR ID and PASSWORD

Customer: replied 7 months ago.
I know...
When I click connect to partner it does nothing
Expert:  Richard replied 7 months ago.

ok, what are you connecting to Partner? When did I ask you to do that? I am trying to connect to you...

And for some reason, no matter how many times I asked for you you seem to avoid giving me the ID and Password ***** I can connect.

Forcing me to keep repeating the same message to you and for you to do something else.

Customer: replied 7 months ago.
This doesn't seem to be working does it?
You are getting cross
I think you need to give me your ID to connect
There is a cursor flashing in the Partner ID box alongside my ID and password
Expert:  Richard replied 7 months ago.

I am not crossed, just confused about your responses.

Customer: replied 7 months ago.
Tell me what to click on
Start teamviewer with windows?
Connect to partner?
I have all the info
Just don't know where to click to send it
Expert:  Richard replied 7 months ago.

nothing, I never said click on anything, not connect to a partner......

I am asking you to TELL ME HERE THE ID AND PASSWORD ***** SEE IN THE PROGRAM IN FRONT OF YOU

Customer: replied 7 months ago.
702(###) ###-####
Expert:  Richard replied 7 months ago.

thank you...

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