Hi there and welcome
Can you tell me please the version of windows you are using?
Can you tell me please the email address you see on the sign in screen?
And yes it is
ok, please accept the offer
On the TV you are talking to me on, can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
should only take a few minutes, how long has it been installing for?
ok, seems to bee an issue with your computer. Restart the computer and try again please.
yes please, and personal
I need the ID and Password.
the ID and Password ***** Teamviewer gives you
you open the program Teamviewer which you just installed, it tells you Your ID and Password ***** this is what you give to me please.
you do not need to enter it, just open the program please and you will see it.
restart the computer and open it please
yes, and to the left YOUR ID and PASSWORD
ok, what are you connecting to Partner? When did I ask you to do that? I am trying to connect to you...
And for some reason, no matter how many times I asked for you you seem to avoid giving me the ID and Password ***** I can connect.
Forcing me to keep repeating the same message to you and for you to do something else.
I am not crossed, just confused about your responses.
nothing, I never said click on anything, not connect to a partner......
I am asking you to TELL ME HERE THE ID AND PASSWORD ***** SEE IN THE PROGRAM IN FRONT OF YOU