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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5753
Experience:  Indept expertise on MS Office package
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My desktop pic will not boot up without a log in password?

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My desktop pic will not boot up without a log in password?

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know what Windows operating system you have on the computer.

michelleclive and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Thank you

let me know what Windows operating system you have on the computer.

Customer: replied 1 year ago.
Windows10

do you have windows login id?

Customer: replied 1 year ago.
No I do not

do you have Microsoft email?

Customer: replied 1 year ago.

i am resetting your windows login password.

How would you like to get your security code?

Email***@******.***

Text ********14

Call ********14

Customer: replied 1 year ago.
Email

ok

code sent to your email let me know the code.

dont be late the password ***** windows will time out.

i need the code sent to your email from microsoft.

did you check your email

Customer: replied 1 year ago.
but I cannot find the code

did you get the email from microsoft

do you have access to the phone number ending with 14

Customer: replied 1 year ago.

you will get a call on the phone

it will speak out a code

note it down carefully and then let me know

can you tell me the last 4 digits of the phone number

Customer: replied 1 year ago.
6114

you can expect a call now

let me know the code once you get it

Customer: replied 1 year ago.

did you get a call with the code

That code didn't work. Check the code and try again.

Customer: replied 1 year ago.
No I foud the email sent from microsoft

it doesnt work this way the email code is expired and if we do not enter the details in a stipulated time it will block the account so we have to be a bit fast in providing the details.

The request to change your password ***** expired. Please try again.

we will use the phone text for the code now let me know when you are ready.

Customer: replied 1 year ago.
Phone***********is in my hand

ok i am proceeding now.

check the code on your phone text mesage

Customer: replied 1 year ago.
No text yet ?

still waiting let me know as soon as you get.

Customer: replied 1 year ago.
Still waiting for code!

which alternate email do you have access to?

it seems you are offline...let me know when you can be online

Customer: replied 1 year ago.
I have acces to my own email ***@******.*** on my ipad

i am sorry for the delayed response but had to sign off for a while

do you have any other email other than the btconnect one that you have access to

i would need the date of birth and your county details

Customer: replied 1 year ago.
my wife has an email.***@******.***

i would need the date of birth and your county details

i am sorry i meant date of birth and postal code

Customer: replied 1 year ago.
7/7/1950 CH4 8JQ

what was the last password ***** recall using

Customer: replied 1 year ago.
I have never used a pasword to access Windows?

let me know the time you could be online we will reset the account login.

Customer: replied 1 year ago.
Can we continue?
Customer: replied 1 year ago.
Online now.
Customer: replied 1 year ago.
Available now and all morning.
Is a new code to be sent from Microsoft by text or email?
Customer: replied 1 year ago.
Is a new code to be sent by Microsoft by text or email?

hi, i am online now and will try doing the reset for you

give me a moment here while i try the reset

you would get a code as text on your phone***********

let me know the code once you get it

also let me know was this the same number you provided when you signed up for the microsoft account

did you get any code?

if you could check your wife's email

she must have got a code

Customer: replied 1 year ago.
I will ensure that I will be on line at 10am
Customer: replied 1 year ago.
The reset code is 3128
Customer: replied 1 year ago.
I just checked the the Microsoft email on my iPhone and the code is different
866274
Customer: replied 1 year ago.
Both of the Microsoft emails were delivered at the same time 08:48. I have rechecked the codes and both are correct.
Customer: replied 1 year ago.
Hi Michell is anybody there?
Customer: replied 1 year ago.
Is my case still open??
Customer: replied 1 year ago.
There appears to be no response from you, what now??

8am will be fine if are online UK time i will online.

Customer: replied 1 year ago.
sorry but I did not have my load avilable. Please contact me over th next couple of hours. Thanks
Customer: replied 1 year ago.
I meant IPad not load.

Hi, I am online and will be for another couple of hrs let me know when you are ready.

Customer: replied 1 year ago.
Hi I am on line and awai your response.

awesome. I am getting ready allow me few mins please.

do you have access to a computer or a website online now.

I will send you a link to open and then follow the password ***** steps on your screen.

Customer: replied 1 year ago.
Thankyou now back up and running.
Have a nice day.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Please provide a rating for the service, effort and the time we spent in. Thank you