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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4766
Experience:  Indept expertise on MS Office package
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My desktop pic will not boot up without a log in password?

Customer Question

My desktop pic will not boot up without a log in password?
Submitted: 3 months ago.
Category: Microsoft Office
Expert:  michelleclive replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 3 months ago.

let me know what Windows operating system you have on the computer.

michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4766
Experience: Indept expertise on MS Office package
michelleclive and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 3 months ago.
Thank you
Expert:  michelleclive replied 3 months ago.

let me know what Windows operating system you have on the computer.

Customer: replied 3 months ago.
Windows10
Expert:  michelleclive replied 3 months ago.

do you have windows login id?

Customer: replied 3 months ago.
No I do not
Expert:  michelleclive replied 3 months ago.

do you have Microsoft email?

Customer: replied 3 months ago.
Expert:  michelleclive replied 3 months ago.

i am resetting your windows login password.

Expert:  michelleclive replied 3 months ago.

How would you like to get your security code?

Email***@******.***

Text ********14

Call ********14

Customer: replied 3 months ago.
Email
Expert:  michelleclive replied 3 months ago.

ok

Expert:  michelleclive replied 3 months ago.

code sent to your email let me know the code.

Expert:  michelleclive replied 3 months ago.

dont be late the password ***** windows will time out.

Expert:  michelleclive replied 3 months ago.

i need the code sent to your email from microsoft.

Expert:  michelleclive replied 3 months ago.

did you check your email

Customer: replied 3 months ago.
but I cannot find the code
Expert:  michelleclive replied 3 months ago.

did you get the email from microsoft

Expert:  michelleclive replied 3 months ago.

do you have access to the phone number ending with 14

Customer: replied 3 months ago.
Expert:  michelleclive replied 3 months ago.

you will get a call on the phone

it will speak out a code

note it down carefully and then let me know

Expert:  michelleclive replied 3 months ago.

can you tell me the last 4 digits of the phone number

Customer: replied 3 months ago.
6114
Expert:  michelleclive replied 3 months ago.

you can expect a call now

Expert:  michelleclive replied 3 months ago.

let me know the code once you get it

Customer: replied 3 months ago.
Expert:  michelleclive replied 3 months ago.

did you get a call with the code

Expert:  michelleclive replied 3 months ago.

That code didn't work. Check the code and try again.

Customer: replied 3 months ago.
No I foud the email sent from microsoft
Expert:  michelleclive replied 3 months ago.

it doesnt work this way the email code is expired and if we do not enter the details in a stipulated time it will block the account so we have to be a bit fast in providing the details.

Expert:  michelleclive replied 3 months ago.

The request to change your password ***** expired. Please try again.

Expert:  michelleclive replied 3 months ago.

we will use the phone text for the code now let me know when you are ready.

Customer: replied 3 months ago.
Phone***********is in my hand
Expert:  michelleclive replied 3 months ago.

ok i am proceeding now.

Expert:  michelleclive replied 3 months ago.

check the code on your phone text mesage

Customer: replied 3 months ago.
No text yet ?
Expert:  michelleclive replied 3 months ago.

still waiting let me know as soon as you get.

Customer: replied 3 months ago.
Still waiting for code!
Expert:  michelleclive replied 3 months ago.

which alternate email do you have access to?

Expert:  michelleclive replied 3 months ago.

it seems you are offline...let me know when you can be online

Customer: replied 3 months ago.
I have acces to my own email ***@******.*** on my ipad
Expert:  michelleclive replied 3 months ago.

i am sorry for the delayed response but had to sign off for a while

do you have any other email other than the btconnect one that you have access to

Expert:  michelleclive replied 3 months ago.

i would need the date of birth and your county details

Customer: replied 3 months ago.
my wife has an email.***@******.***
Expert:  michelleclive replied 3 months ago.

i would need the date of birth and your county details

Expert:  michelleclive replied 3 months ago.

i am sorry i meant date of birth and postal code

Customer: replied 3 months ago.
7/7/1950 CH4 8JQ
Expert:  michelleclive replied 3 months ago.

what was the last password ***** recall using

Customer: replied 3 months ago.
I have never used a pasword to access Windows?
Expert:  michelleclive replied 3 months ago.

let me know the time you could be online we will reset the account login.

Customer: replied 3 months ago.
Can we continue?
Customer: replied 3 months ago.
Online now.
Customer: replied 3 months ago.
Available now and all morning.
Is a new code to be sent from Microsoft by text or email?
Customer: replied 3 months ago.
Is a new code to be sent by Microsoft by text or email?
Expert:  michelleclive replied 3 months ago.

hi, i am online now and will try doing the reset for you

give me a moment here while i try the reset

Expert:  michelleclive replied 3 months ago.

you would get a code as text on your phone***********

Expert:  michelleclive replied 3 months ago.

let me know the code once you get it

Expert:  michelleclive replied 3 months ago.

also let me know was this the same number you provided when you signed up for the microsoft account

Expert:  michelleclive replied 3 months ago.

did you get any code?

Expert:  michelleclive replied 3 months ago.

if you could check your wife's email

she must have got a code

Customer: replied 3 months ago.
I will ensure that I will be on line at 10am
Customer: replied 3 months ago.
The reset code is 3128
Customer: replied 3 months ago.
I just checked the the Microsoft email on my iPhone and the code is different
866274
Customer: replied 3 months ago.
Both of the Microsoft emails were delivered at the same time 08:48. I have rechecked the codes and both are correct.
Customer: replied 3 months ago.
Hi Michell is anybody there?
Customer: replied 3 months ago.
Is my case still open??
Customer: replied 3 months ago.
There appears to be no response from you, what now??
Expert:  michelleclive replied 3 months ago.

8am will be fine if are online UK time i will online.

Customer: replied 3 months ago.
sorry but I did not have my load avilable. Please contact me over th next couple of hours. Thanks
Customer: replied 3 months ago.
I meant IPad not load.
Expert:  michelleclive replied 3 months ago.

Hi, I am online and will be for another couple of hrs let me know when you are ready.

Customer: replied 3 months ago.
Hi I am on line and awai your response.
Expert:  michelleclive replied 3 months ago.

awesome. I am getting ready allow me few mins please.

Expert:  michelleclive replied 3 months ago.

do you have access to a computer or a website online now.

Expert:  michelleclive replied 3 months ago.

I will send you a link to open and then follow the password ***** steps on your screen.

Customer: replied 3 months ago.
Thankyou now back up and running.
Have a nice day.
Expert:  michelleclive replied 3 months ago.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Please provide a rating for the service, effort and the time we spent in. Thank you

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