Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know what Windows operating system you have on the computer.
do you have windows login id?
do you have Microsoft email?
i am resetting your windows login password.
How would you like to get your security code?
code sent to your email let me know the code.
dont be late the password ***** windows will time out.
i need the code sent to your email from microsoft.
did you check your email
did you get the email from microsoft
do you have access to the phone number ending with 14
you will get a call on the phone
it will speak out a code
note it down carefully and then let me know
can you tell me the last 4 digits of the phone number
you can expect a call now
let me know the code once you get it
did you get a call with the code
That code didn't work. Check the code and try again.
it doesnt work this way the email code is expired and if we do not enter the details in a stipulated time it will block the account so we have to be a bit fast in providing the details.
The request to change your password ***** expired. Please try again.
we will use the phone text for the code now let me know when you are ready.
ok i am proceeding now.
check the code on your phone text mesage
still waiting let me know as soon as you get.
which alternate email do you have access to?
it seems you are offline...let me know when you can be online
i am sorry for the delayed response but had to sign off for a while
do you have any other email other than the btconnect one that you have access to
i would need the date of birth and your county details
i am sorry i meant date of birth and postal code
what was the last password ***** recall using
let me know the time you could be online we will reset the account login.
hi, i am online now and will try doing the reset for you
give me a moment here while i try the reset
you would get a code as text on your phone***********
also let me know was this the same number you provided when you signed up for the microsoft account
did you get any code?
if you could check your wife's email
she must have got a code
8am will be fine if are online UK time i will online.
Hi, I am online and will be for another couple of hrs let me know when you are ready.
awesome. I am getting ready allow me few mins please.
do you have access to a computer or a website online now.
I will send you a link to open and then follow the password ***** steps on your screen.
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