Hi! My name is ***** ***** I will be assisting you. Let's get started!
How do you normally check your email? Through a web browser or an email program?
Are you receiving an error message?
What is the error message?
Which email program are you using?
Windows Live Mail stopped working with Live/Hotmail/MSN accounts but there is a work-around to fix the issue. Would you be okay if I connected to your computer to view/fix the issue?
I have just sent you the offer.