thank you very much for your question. My name is***** and I will try to help you as quick possible.
I am sorry to hear about the trouble you are having with Office, would you mind if I would take a look directly at your computer to address the issue via a remote-connection?
Thanks for your patience and best regards,
thank you very much! To start the remote connection, please download AnyDesk at:
...start it (double click on the "AnyDesk.exe") and reply to me with the 9-digits number which is displayed in the AnyDesk window.
Then I can connect to your computer and you just have to click on "Accept" once you see my incoming connection (AnyDesk will notify you when this happens).
If you have problems or questions with the setup of AnyDesk, please just let me know and I would be happy to help you.
Thank you very much and best regards,
Yes, in this case please use:
thank you for the friendly words during our remote-assistance and phone call :-) If you have any questions in the future and would like to work with me again, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site:
It´s best if you bookmark the site directly in your browser.
I wish you a great time and remain until next time with best regards,