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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37463
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Have been having problems with my Live Account not

Resolved Question:

Have been having problems with my Live Account not sending/Receiving mail
Thought it might be my password - now Microsoft doesnt recognise the account !!
Submitted: 9 months ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?
Can you please confirm the email address you need help with?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 9 months ago.

Thank you. First, do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Customer: replied 9 months ago.
It an Apple Mac
Customer: replied 9 months ago.
Expert:  Viet -MS Office Tech replied 9 months ago.

Thank you. Is your phone ending with the two digits 51 a cell phone? If yes, is it able to receive text messages?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
Expert:  Viet -MS Office Tech replied 9 months ago.

Thank you. For account verification, please tell me the code number that Microsoft has just texted to your cellphone. Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 9 months ago.

Did you receive a text message from Microsoft on your cellphone yet?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
Code is(###) ###-####
Expert:  Viet -MS Office Tech replied 9 months ago.

Thank you. Please use the password ***** for your live email address. Please let me know. Thank you,

Customer: replied 9 months ago.
Thank you Lets hope that its sorted
Expert:  Viet -MS Office Tech replied 9 months ago.

You're welcome. Also, please change the password ***** something you want by doing the following steps below:

- Click on the website below:

https://account.live.com/password/change

https://account.microsoft.com

, then if prompted, sign in with the password *****'ve provided you

, then enter the current password (which I've provided you), and enter a new password ***** want

, then click on Next and continue.

- Also, if needed, you can sign in and use your live email address at the Live.com website below:

http://www.live.com

, or at http://www.outlook.com

Please let me know. Thank you,

Customer: replied 9 months ago.
Thanks All looking good
Expert:  Viet -MS Office Tech replied 9 months ago.

You're welcome. Great. If you need help with anything else, please come back any time. Thank you for your patience,

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