Hi Anthony, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.
Thank you for requesting for my additional service of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=2b83336f-6f17-4c64-bbe0-402e0161551a
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
How is it going? Were you able to download the remote tool using the procedures I gave you? If yes, please make sure to RUN the downloaded (or saved) tool by double clicking on the downloaded file to join me in the remote session.
If you are stuck in any of the procedures, please let me know. I am still here to assist you further.