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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38584
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have been trying to access my email account on a new

Resolved Question:

Hello
I have been trying to access my email account on a new laptop.... it is still working on old computer plus iphone.
Each time i have put code in it is wrong and when i put in forgot password ***** 4 digits of phone number to recieve new password ***** says there are difficulties with the service please try later? I really need to get into my emails this way please help.
Angi
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your email address?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I use hotmail, Windows 7
a***_*******@hotmail.co.uk
Expert:  Viet -MS Office Tech replied 1 year ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet -MS Office Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=26912e4c-b6ed-488a-960c-20842f562074
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you