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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36827
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Home computer shows message from BT with error code and

Resolved Question:

Home computer shows message from BT with error code and saying I should call Microsoft certified technician which I did. He said software programme would cost £100 and I said I was concerned it was a scam
Is it?? Stephen Elvidge
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 7 months ago.

Hi,

I'm sorry about the issue. That was certainly a scam. That was a fake popup message. No legitimate support company would contact you randomly nor they would display popup messages automatically on your computer's screen. Please always ignore any popup window message (or email message or phone call) that you do not know or that you are not expecting.

Does it let you close that message? And/or if you shut down / restart the computer, does that message go away?

Is there still any issue with your computer?

Please reply at the box below to continue. Thank you,

Customer: replied 7 months ago.
There's a warning not to shut down or everything will be lost! So OK to shut down? Will computer be safe to use after this? Will I need to change passwords,etc?
Expert:  Viet -MS Office Tech replied 7 months ago.

Yes, it is safe to shut down / restart the computer. It is just a fake popup message.

As long as you did not download / install any program, then you do not need to change passwords.

Please let me know. Thank you,

Customer: replied 7 months ago.
I did nothing except call the 0800 number on my landline and said I'd need to think about the cost before getting in touch again. I haven't tried to call them again.
Expert:  Viet -MS Office Tech replied 7 months ago.

You did not let them access your computer, so that's good. It is a scam, so don't contact them again. Please let me know. Thank you.

Customer: replied 7 months ago.
Am shutting down and restarting. Do I report the incident to ny one? I still have the 0800 number on my phone.
Expert:  Viet -MS Office Tech replied 7 months ago.

You can report to Microsoft at the website below; the website below provides detailed information about Microsoft support scams. However, there are many phone scams and email scams and popup scams out there, so you just need to be careful.

http://www.bbb.org/sacramento/news-events/consumer-tips/2016/05/everything-you-need-to-know-about-the-microsoft-support-scam/

Never get into contact with any person that you do not know or that you are not expecting.

Please let me know. Thank you,

Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36827
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Viet -MS Office Tech and 6 other Microsoft Office Specialists are ready to help you
Customer: replied 7 months ago.
Thanks. It all seems to be working ok. Trouble is, how could I be certain of your site's bona fides??!! Am glad I took the risk but when you're not computer savvy, it all looks very plausible.
Customer: replied 7 months ago.
I'd like to add £5 tip but pressed wrong button. Am I too late? Thank you for your help anyway.
Expert:  Viet -MS Office Tech replied 7 months ago.

You're welcome. We have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

You can click on the Review option at the top to provide feedback.

If you need help with anything else, please come back any time. Thank you very much.

http://www.justanswer.com/computer/expert-itstuff/

Customer: replied 7 months ago.
Have found bonus button and made £5 tip. Hopefully you'll get this.
Expert:  Viet -MS Office Tech replied 7 months ago.

Yes, I got your bonus. Thank you again,

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