Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Is the problem only happening or caused by this particular sheet? If yes, have you tried to delete that particular sheet? Please make sure to create a COPY of the file and do the troubleshooting on the COPY version to ensure you do not lose the original file.
Please let me know by replying to me here so that I can help you further.
I am thinking that the part of your Excel file could be corrupt so deleting the sheet(s) that are causing the problem can fix the file.
Can you send me a copy of the problem file so that I can check it myself on my computer? You can use the Add Files button to attach it on your reply.
Are you getting trouble attaching it in your reply? Or is it because it is confidential? I will understand
Oh OK. Please try to upload it on this site:
After uploading, please give me the short download link so that I can download the file.
Thank you. I saw your files... Let me download it now... Give me a moment
Is this Excel file using data from external links like external or other workbooks?
Ok. The problem is, this excel file is trying to retrieve external data. Please give me a moment to trace and remove these external links to fix this problem.
It is linked to another file named Business_Accounts 2008-2009.
Do you want me to remove that link to fix this file?
Ok. Give me a moment.
I fixed your file for you by removing the external links which caused the file to freeze.
Please download the fixed file in this link:
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Oh sorry. But can you please tell me HOW to trigger that problem? I can open the sheet normally on my computer.
I can open it without issues from my Excel. See my screen shot:
Yes. Please give it a try
You're welcome, John. Please let me know if you need further assistance with me tomorrow. I can still help you further. Just reply to me here tomorrow so that I can continue to help you. Do not post a new question so that you will not be charged again.
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I believe the problem is with your MS Excel program. Please try to DISABLE your Excel add-ins by following these steps: