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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I am not ableto access my contacts on my mobile

Customer Question

I am not ableto access my contacts on my mobile
Submitted: 9 months ago.
Category: Microsoft
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

thank you very much for your question. My name is***** and I will try to help you as quick possible.

Can you please let me know which mobile phone you are using?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
nokia lumia 650
Expert:  Lorenz Vauck replied 9 months ago.

If you go to your contacts, what exactly happens?

Customer: replied 9 months ago.
cancel my request please
Customer: replied 9 months ago.
advise how I can manage the problem
Expert:  Lorenz Vauck replied 9 months ago.

Yes, if you let me know what exactly happens when you try to open your contacts? Are they empty?

Customer: replied 9 months ago.
it says showing all
Customer: replied 9 months ago.
it is empty
Expert:  Lorenz Vauck replied 9 months ago.

OK, do you have a backup of your Lumia somewhere?

Customer: replied 9 months ago.
I am not sure
Expert:  Lorenz Vauck replied 9 months ago.

When did the contacts disappear, what did you do before?

Customer: replied 9 months ago.
have not done any thing
Expert:  Lorenz Vauck replied 9 months ago.

OK, thank you. I am opening your question up for other experts, since I am out of ideas on this one. Thank you, ***** ***** and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
thanks I am switching off
Expert:  Nicola-mod replied 9 months ago.
Hello,
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 9 months ago.
I am not sure but let's forget the search please confirm
Customer: replied 9 months ago.
Is it possible to ignore that I even tried

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