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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Forgot my password on my laptop - windows 10- can you help?

Customer Question

forgot my password ***** my laptop - windows 10- can you help?
Submitted: 9 months ago.
Category: Microsoft
Expert:  technicalcat replied 9 months ago.

Hello Peter, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Do you login to your Windows 10 with a microsoft account (EMAIL ADDRESS), or do you use a simple name. For example "Peter"

Customer: replied 9 months ago.
Peter
Customer: replied 9 months ago.
are you responding or do you need more info
Expert:  technicalcat replied 9 months ago.

It's kind of rare for a regular user account to have a password ***** unless you truly just forgot it. Did this problem start up after a virus or any other incident with the computer? Has your login screen changed in any way, or does it look the same?

Customer: replied 9 months ago.
have not had to log in with a password ***** automatic microsoft update one evening and next time i started computed got enter passwod
Customer: replied 9 months ago.
thanks but no thanks will soon cost mor than new laptop!! please cance credit card payment
Customer: replied 9 months ago.
confirmation please
Expert:  technicalcat replied 9 months ago.

The phone support is just an optional service that would make helping you a lot easier for this type of problem. If you wish , we can continue here with Q&A. It will just take longer and may be more difficult, because you can't currently login to your computer.

Customer: replied 9 months ago.
ok cplease continue
Expert:  technicalcat replied 9 months ago.

What exactly does the login screen say? please tell me word for word.

Customer: replied 9 months ago.
PETER
Password ?
passsword hin sac
Customer: replied 9 months ago.
sorry passwodf hint sac
Customer: replied 9 months ago.
when i try password (i've tried all the variations i might use) get 'password ***** ' try again andReset password
try the reset option and message is this option requires removable m edia, such as a usb flash drive, please connect a usb flash drive and try again
Customer: replied 9 months ago.
still there?
Customer: replied 9 months ago.
must go for my evening meal now so, if you have a solution please send by e-mail if no solution refund fee and thanks for efforts
Customer: replied 9 months ago.
please say something so i know you receiving messages
Customer: replied 9 months ago.
sorry must go . bye
Expert:  technicalcat replied 9 months ago.

Sorry for the delay in response. I will actually be away from desk for the next few hours, so will opt your question out to other experts for you. you should be in touch with another expert soon. thank you.

Expert:  Lorenz Vauck replied 9 months ago.

Dear *****,

I am another expert and my name is***** it would be a pleasure to help you further with this. Can you, at first, please make sure that you are not using a Microsoft account to log into your Windows? Because you said that this happened after an update, which usually means that your local account has been converted into a Microsoft account, for which you need to use your Microsoft account password.

if that really isn´t the case, then we must create a special rescue-disk that can "crack" the password. Are you familiar with booting from USB-sticks with your UEFI? Just want to get a feel of how experienced you are, so that I can guide your correctly.

Thank you very much and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 9 months ago.

Dear *****,

I see that you´ve read my answer. Do you still require my help? If so, please let me know some feedback to my above question, so that I can begin to help you.

Best regards,

Lorenz Vauck

Customer: replied 9 months ago.
sorry i did not get back but things happened. no thank you don't want to keep on with this query. thanks for your attempts.bye

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