Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you tell me please which version of outlook you are using?
And what happens when you select a timezone?
ok, are you doing this via your web browser?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
That is no problem, as per my message it is an optional service, else please respond to my last question repeated below
are you doing this via your web browser? If so which web browser is it?
No, I mean the web browser that you are using.
It is the program you use to access the internet.
Outlook is either a site or it is a program, it is not clear which one you are referring to
click this link and sign in please
What then happens?
can you sign into your account here please
Click me to open
ok, now you can check your emails, you enter your email account this way.
Can you send an email?
What happens when you try to delete an email?
That is correct.
This is how you access and use your emails, it seems you were in the wrong place before.
I am glad we got it all worked out for you
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
No, this would not cause it.
But you see all your emails there right?
Can you please reply to my question Barbara?
DO YOU SEE YOUR EMAILS THERE?
Can you clarify what you mean by this? I am confused by the last few statements you are making.
ok, I do not know which web browser you have, you never told me this so it makes it very hard to assist when not having all information...
So I provided you an alternative method to get your emails to which you replied
"I DO SEE THEM!
When asked if you see your emails, then you now reply
"All I want is my email"
Please try to understand Barbara, it is confusing to have these statements from you, you either do or you do not see your emails.
I understand but take into account please without knowing the programs it is like fixing a car without knowing which car you are using.
Do you know which version of windows you have?
If not, click this link and it tells you
Download and install Chrome, then open it, then go to www.outlook.com
Can you then sign in?
go to www.outlook.com
Can you tell me the exact wording it gives
And your doing this in Chrome correct?
ok, you did not respond though on if you are using Chrome for this
But choose a different timezone, same issue?
Ill connect to your computer at no extra charge
Click this link, click I agree and run the file please
ok, you see you could now access your account, but as soon as you saw this you closed the computer off, and disconnected me Barabra