Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Are you facing this issue on a windows 10 PC?
Are you using a Microsoft account or normal local user account to login to your PC ?
When did this problem started?
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It seems you had requested for remote support but before doing that we can try system restore and see if this can be fixed or not.
Please do the following for system restore process
1. Press windows key and R key that will open run box
2. In the Run box type rstrui and press enter that will open system restore window, Click on next
3. In that windows it will show a restore date select that restore date were the PC was working fine. If the required restore date is not listed then select Choose a different restore point on the bottom of the system restore window. Now select the desired restore date.
4. Then click on next and continue with the system restore process.
During the process the system will restart after that see if that problem got solved
Please let me know the result
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