Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
you are getting a redirect on your browser when you are trying to open your email is that correct?
looks like your browser is hijacked and its redirecting your search to the malware or ad blogs.
Post me a screenshot of the page redirect.
on the webbrowser screen press prtscreen button on the keyboard and then paste it on windows paintbrush screen and save the picture then you post it over the chat box by clicking on the paperclip icon.
use the paper clip icon on this chat to post the picture.
the icons must be on the chat box where you type
no worries download the tool adwcleaner and run it.
download the program and run it then run scan and once scan is complete select clean and reboot.
This will fix the problem.
download and install https://www.malwarebytes.com/