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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Outlook hotmail, on Windows 7, trying to access via web

Customer Question

outlook hotmail , on Windows 7, trying to access via web browser, get Organise your world webpage. Click on sign in, sign up gets same webpage again - except for Blog.
Submitted: 9 months ago.
Category: Microsoft
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

you are getting a redirect on your browser when you are trying to open your email is that correct?

Customer: replied 9 months ago.
gets directed to page 'Organise your World', sign in , sign up click on, returns to same page
Customer: replied 9 months ago.
only Blog goes elsewhere
Expert:  michelleclive replied 9 months ago.

looks like your browser is hijacked and its redirecting your search to the malware or ad blogs.

Customer: replied 9 months ago.
do not agree, seems to me is a Microsoft bug that loops round
Expert:  michelleclive replied 9 months ago.

Post me a screenshot of the page redirect.

Customer: replied 9 months ago.
how do that?
Expert:  michelleclive replied 9 months ago.

on the webbrowser screen press prtscreen button on the keyboard and then paste it on windows paintbrush screen and save the picture then you post it over the chat box by clicking on the paperclip icon.

Customer: replied 9 months ago.
got it in Paint, paperclip in send email?
Expert:  michelleclive replied 9 months ago.

use the paper clip icon on this chat to post the picture.

Customer: replied 9 months ago.
no paperclip found
Expert:  michelleclive replied 9 months ago.

the icons must be on the chat box where you type

Expert:  michelleclive replied 9 months ago.

no worries download the tool adwcleaner and run it.

Expert:  michelleclive replied 9 months ago.

http://www.bleepingcomputer.com/download/adwcleaner/dl/125/

Expert:  michelleclive replied 9 months ago.

download the program and run it then run scan and once scan is complete select clean and reboot.

This will fix the problem.

Customer: replied 9 months ago.
cleaned 2 bugs, repeating 'organize your World ' screen still there. will run cleaner again, may be more to find
Expert:  michelleclive replied 9 months ago.

download and install https://www.malwarebytes.com/

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