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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Outlook hotmail, on Windows 7, trying to access via web

Customer Question

outlook hotmail , on Windows 7, trying to access via web browser, get Organise your world webpage. Click on sign in, sign up gets same webpage again - except for Blog.
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 1 year ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

you are getting a redirect on your browser when you are trying to open your email is that correct?

Customer: replied 1 year ago.
gets directed to page 'Organise your World', sign in , sign up click on, returns to same page
Customer: replied 1 year ago.
only Blog goes elsewhere
Expert:  michelleclive replied 1 year ago.

looks like your browser is hijacked and its redirecting your search to the malware or ad blogs.

Customer: replied 1 year ago.
do not agree, seems to me is a Microsoft bug that loops round
Expert:  michelleclive replied 1 year ago.

Post me a screenshot of the page redirect.

Customer: replied 1 year ago.
how do that?
Expert:  michelleclive replied 1 year ago.

on the webbrowser screen press prtscreen button on the keyboard and then paste it on windows paintbrush screen and save the picture then you post it over the chat box by clicking on the paperclip icon.

Customer: replied 1 year ago.
got it in Paint, paperclip in send email?
Expert:  michelleclive replied 1 year ago.

use the paper clip icon on this chat to post the picture.

Customer: replied 1 year ago.
no paperclip found
Expert:  michelleclive replied 1 year ago.

the icons must be on the chat box where you type

Expert:  michelleclive replied 1 year ago.

no worries download the tool adwcleaner and run it.

Expert:  michelleclive replied 1 year ago.

http://www.bleepingcomputer.com/download/adwcleaner/dl/125/

Expert:  michelleclive replied 1 year ago.

download the program and run it then run scan and once scan is complete select clean and reboot.

This will fix the problem.

Customer: replied 1 year ago.
cleaned 2 bugs, repeating 'organize your World ' screen still there. will run cleaner again, may be more to find
Expert:  michelleclive replied 1 year ago.

download and install https://www.malwarebytes.com/