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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4668
Experience:  Indept expertise on MS Office package
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Shortly after starting outlook I get the error message

Customer Question

Shortly after starting outlook I get the error message "Microsoft Outlook has stopped working." It runs ok in safe mode
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the Outlook version?

Since how many days you are facing this problem?

Customer: replied 1 month ago.
Outlook 20131 month
Expert:  michelleclive replied 1 month ago.

what have you tried so far to get this fixed?

Customer: replied 1 month ago.
Repairing the PST file
Expert:  michelleclive replied 1 month ago.

Close oultook and reopen it once you get the error let me know or post me a screenshot.

Customer: replied 1 month ago.
No thanks
Expert:  michelleclive replied 1 month ago.

Close oultook and reopen it once you get the error let me know or post me a screenshot.

Customer: replied 1 month ago.
Files attached
Expert:  michelleclive replied 1 month ago.

loading the screenshots

Expert:  michelleclive replied 1 month ago.

Do you have outlook on the disk?

Expert:  michelleclive replied 1 month ago.

we might have to reinstall.

Customer: replied 1 month ago.
OK
Expert:  michelleclive replied 1 month ago.

do you have outlook on a disk?

Customer: replied 1 month ago.
Expert:  michelleclive replied 1 month ago.

backup and save your pst files and then we will uninstall outlook after that restart the computer and then reinstall it back.

Customer: replied 1 month ago.
Ok. I will do that later.
Expert:  michelleclive replied 1 month ago.

you can post me a reply after you try.

Expert:  michelleclive replied 1 month ago.

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