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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5668
Experience:  Indept expertise on MS Office package
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Shortly after starting outlook I get the error message

Customer Question

Shortly after starting outlook I get the error message "Microsoft Outlook has stopped working." It runs ok in safe mode
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 1 year ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the Outlook version?

Since how many days you are facing this problem?

Customer: replied 1 year ago.
Outlook 20131 month
Expert:  michelleclive replied 1 year ago.

what have you tried so far to get this fixed?

Customer: replied 1 year ago.
Repairing the PST file
Expert:  michelleclive replied 1 year ago.

Close oultook and reopen it once you get the error let me know or post me a screenshot.

Customer: replied 1 year ago.
No thanks
Expert:  michelleclive replied 1 year ago.

Close oultook and reopen it once you get the error let me know or post me a screenshot.

Customer: replied 1 year ago.
Files attached
Expert:  michelleclive replied 1 year ago.

loading the screenshots

Expert:  michelleclive replied 1 year ago.

Do you have outlook on the disk?

Expert:  michelleclive replied 1 year ago.

we might have to reinstall.

Customer: replied 1 year ago.
OK
Expert:  michelleclive replied 1 year ago.

do you have outlook on a disk?

Customer: replied 1 year ago.
Expert:  michelleclive replied 1 year ago.

backup and save your pst files and then we will uninstall outlook after that restart the computer and then reinstall it back.

Customer: replied 1 year ago.
Ok. I will do that later.
Expert:  michelleclive replied 1 year ago.

you can post me a reply after you try.

Expert:  michelleclive replied 1 year ago.

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