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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5497
Experience:  Indept expertise on MS Office package
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Shortly after starting outlook I get the error message

Customer Question

Shortly after starting outlook I get the error message "Microsoft Outlook has stopped working." It runs ok in safe mode
Submitted: 8 months ago.
Category: Microsoft
Expert:  michelleclive replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 8 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the Outlook version?

Since how many days you are facing this problem?

Customer: replied 8 months ago.
Outlook 20131 month
Expert:  michelleclive replied 8 months ago.

what have you tried so far to get this fixed?

Customer: replied 8 months ago.
Repairing the PST file
Expert:  michelleclive replied 8 months ago.

Close oultook and reopen it once you get the error let me know or post me a screenshot.

Customer: replied 8 months ago.
No thanks
Expert:  michelleclive replied 8 months ago.

Close oultook and reopen it once you get the error let me know or post me a screenshot.

Customer: replied 8 months ago.
Files attached
Expert:  michelleclive replied 8 months ago.

loading the screenshots

Expert:  michelleclive replied 8 months ago.

Do you have outlook on the disk?

Expert:  michelleclive replied 8 months ago.

we might have to reinstall.

Customer: replied 8 months ago.
OK
Expert:  michelleclive replied 8 months ago.

do you have outlook on a disk?

Customer: replied 8 months ago.
Expert:  michelleclive replied 8 months ago.

backup and save your pst files and then we will uninstall outlook after that restart the computer and then reinstall it back.

Customer: replied 8 months ago.
Ok. I will do that later.
Expert:  michelleclive replied 8 months ago.

you can post me a reply after you try.

Expert:  michelleclive replied 8 months ago.

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