How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 39392
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

I clicked on a file to start with apps disabled and can't

Customer Question

I clicked on a file to start with apps disabled and can't reverse it?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the make and model of the device you did this on please?

Customer: replied 1 year ago.
Hi.Mesh Computers 64-bit running windows10 home.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
More info please
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

Thanks

What exactly happens when you try to now run your apps Donald?

Customer: replied 1 year ago.
Nothing
Expert:  Richard replied 1 year ago.

ok.. do you see your apps?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, and you double click an icon and no response?

Customer: replied 1 year ago.
Windows loads ok but I can't access any apps.
Expert:  Richard replied 1 year ago.

Can you power off the computer.

Hold the LEFT SHIFT key and with it held, power on the computer and keep tapping F8 until you get to a menu.

Then choose Troubleshoot, Advance, then System Restore.

Follow the onscreen instructions to perform a restore and once it has completed, let me know if it then responds please.

Customer: replied 1 year ago.
System restore not available !
Expert:  Richard replied 1 year ago.

ok, then you will need to choose to Reset your PC. You choose the option to keep your files but your programs you will need to install again, this you cannot avoid.

Do my instructions again but choose Reset My PC instead and choose to keep your files.

Let me know the results please.

Customer: replied 1 year ago.
Hi.In task manager/services.most of the items listed as stopped? Huw do I enable them?
Expert:  Richard replied 1 year ago.

If they are listed as stop then likely they should be as windows will enable them when needed, but you can click start, type in

services.msc

press enter

And enable them there.

I gather it is now all working for you Donald? If so, can you please perform a service rating via one of the stars at the top then submit

Thank you

Expert:  Richard replied 1 year ago.

Donald? Can you please reply to me on my last request?

Thank you

Customer: replied 1 year ago.
No it is not working still the same!
Expert:  Richard replied 1 year ago.

did you reset the pc as I instructed you to

Customer: replied 1 year ago.
It won't let me'
Expert:  Richard replied 1 year ago.

ok, on which step did you get stuck

Customer: replied 1 year ago.
Thank for your help .I have fixed it myself !
Expert:  Richard replied 1 year ago.

ok, good to hear

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you