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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31285
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I clicked on a file to start with apps disabled and can't

Customer Question

I clicked on a file to start with apps disabled and can't reverse it?
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the make and model of the device you did this on please?

Customer: replied 1 month ago.
Hi.Mesh Computers 64-bit running windows10 home.
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
More info please
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 month ago.

Thanks

What exactly happens when you try to now run your apps Donald?

Customer: replied 1 month ago.
Nothing
Expert:  Richard replied 1 month ago.

ok.. do you see your apps?

Customer: replied 1 month ago.
Expert:  Richard replied 1 month ago.

ok, and you double click an icon and no response?

Customer: replied 1 month ago.
Windows loads ok but I can't access any apps.
Expert:  Richard replied 1 month ago.

Can you power off the computer.

Hold the LEFT SHIFT key and with it held, power on the computer and keep tapping F8 until you get to a menu.

Then choose Troubleshoot, Advance, then System Restore.

Follow the onscreen instructions to perform a restore and once it has completed, let me know if it then responds please.

Customer: replied 1 month ago.
System restore not available !
Expert:  Richard replied 1 month ago.

ok, then you will need to choose to Reset your PC. You choose the option to keep your files but your programs you will need to install again, this you cannot avoid.

Do my instructions again but choose Reset My PC instead and choose to keep your files.

Let me know the results please.

Customer: replied 1 month ago.
Hi.In task manager/services.most of the items listed as stopped? Huw do I enable them?
Expert:  Richard replied 1 month ago.

If they are listed as stop then likely they should be as windows will enable them when needed, but you can click start, type in

services.msc

press enter

And enable them there.

I gather it is now all working for you Donald? If so, can you please perform a service rating via one of the stars at the top then submit

Thank you

Expert:  Richard replied 1 month ago.

Donald? Can you please reply to me on my last request?

Thank you

Customer: replied 1 month ago.
No it is not working still the same!
Expert:  Richard replied 1 month ago.

did you reset the pc as I instructed you to

Customer: replied 29 days ago.
It won't let me'
Expert:  Richard replied 28 days ago.

ok, on which step did you get stuck

Customer: replied 25 days ago.
Thank for your help .I have fixed it myself !
Expert:  Richard replied 24 days ago.

ok, good to hear

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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