Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you tell me the make and model of the device you did this on please?
What exactly happens when you try to now run your apps Donald?
ok.. do you see your apps?
ok, and you double click an icon and no response?
Can you power off the computer.
Hold the LEFT SHIFT key and with it held, power on the computer and keep tapping F8 until you get to a menu.
Then choose Troubleshoot, Advance, then System Restore.
Follow the onscreen instructions to perform a restore and once it has completed, let me know if it then responds please.
ok, then you will need to choose to Reset your PC. You choose the option to keep your files but your programs you will need to install again, this you cannot avoid.
Do my instructions again but choose Reset My PC instead and choose to keep your files.
Let me know the results please.
If they are listed as stop then likely they should be as windows will enable them when needed, but you can click start, type in
And enable them there.
I gather it is now all working for you Donald? If so, can you please perform a service rating via one of the stars at the top then submit
Donald? Can you please reply to me on my last request?
did you reset the pc as I instructed you to
ok, on which step did you get stuck
ok, good to hear
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.