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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Win 10 problem.I signed out yesterday after downloading my

Customer Question

win 10 problem.I signed out yesterday after downloading my email. When I tried to log on this morning I got the message "Incorrect password, try again2. I get the result however many times I try. The password ***** ***** I have used for some time.I am told to go to the "Password ***** routine" but I cannot because I cannot log in. What is the solution?
regards John
Submitted: 10 months ago.
Category: Microsoft
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

From the device you are using now to communicate with me,

go here: https://account.live.com/password/reset

Click "I forgot my password" and click Next

Enter your email address and the characters you see

and click Next and you'll be shown your recovery options.

Let me know if you need further assistance as I will be standing by.