Hi Jim, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using the same computer to chat with me right now?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
If you are referring to the optional offer of Secure Remote Assistance, then yes, it has an extra fee over and above the fee you have already paid.
Ok, I understand and respect your decision about it.
First, I suggest that you perform the cleanup procedures described in this link. This is to ensure that the problem is NOT related to accumulated trash and unwanted files and registry errors.
Here is the link:
No need to buy the software, just get the free trial version and perform the cleanup.
Yes, this is the first step: to perform a CCleaner cleanup to optimize your system and browsers.
After this cleanup, we need to run another cleanup for malwares.
Please let me know when you are done with this cleanup so that we can proceed with the malware cleanup
Like I mentioned, you do not need to buy the software. You can download the free trial version instead.
Have you performed the CCleaner cleanup?
Thank you for that confirmation. Regarding your membership, I can see that you have NOT subscribed from our service so do not worry about it. Are you willing to continue with me? The procedures I just gave you was preparatory to the next troubleshooting process.
Just let me know
I am very sorry about the confusion Jim. You have already paid a deposit and you cn always get it back if you do not want to continue.
Here is the link about refunding:
But if you want to continue with me, please let me know so that I can send you the next procedures.
Since you are on the process of requesting a refund, please just follow the procedures in the link that I gave you.
Thank you for using our service.