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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My windows 10 comp. will not go further than the sign in

Customer Question

My windows 10 comp. will not go further than the sign in page. if I press anything it goes to a blue screen where nothing at all can be pressed
peter carpenter
Submitted: 8 months ago.
Category: Microsoft
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you disconnect the power cable from the computer then hold the power button for 60 seconds then release.

Connect the power cable, power on the computer and tell me if it then starts correctly please.

Customer: replied 8 months ago.
done that, now it dosnt boot up at all!
Expert:  Richard replied 8 months ago.

What exactly happens when you try to boot it?

Customer: replied 8 months ago.
absolutely nothing
Expert:  Richard replied 8 months ago.

What is the make and model of the computer?

Customer: replied 8 months ago.
this is going nowhere, I don't want to go any further
Expert:  Richard replied 8 months ago.

ok, though if you can tell me the make and model of the computer we can then proceed.

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