Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you disconnect the power cable from the computer then hold the power button for 60 seconds then release.
Connect the power cable, power on the computer and tell me if it then starts correctly please.
What exactly happens when you try to boot it?
What is the make and model of the computer?
ok, though if you can tell me the make and model of the computer we can then proceed.