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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Cortana has disappeared and I have no restore points

Customer Question

Cortana has disappeared and I have no restore points
Submitted: 8 months ago.
Category: Microsoft
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 8 months ago.

Hi Stephanie,
My name is***** will try my best to help you with your question.

Expert:  Pete replied 8 months ago.

Did you recently install any Windows updates?

Customer: replied 8 months ago.
Expert:  Pete replied 8 months ago.

Did they install fully and correctly?

Expert:  Pete replied 8 months ago.

Is this happening on a laptop or a PC?

Expert:  Pete replied 8 months ago.

Have you recently performed any cleanup or similar tasks on the computer that may have inadvertently removed or damaged files?

Expert:  Pete replied 8 months ago.

What antivirus software are you using?

Do you have a malware checker installed?

Do you check regularly for viruses and malware?

Expert:  Pete replied 8 months ago.

What is your level of experience in computers? (e.g. basic, intermediate, advanced)?

Customer: replied 8 months ago.
I usually manage to get my laptop working after many hours, one minute it was working, the next it wasn't. tried to do the sfc/scannow without success, the first time it it worked and said it was ok but it was immediate and I don't think it did a scan. Have tried so many things I can't remember them all. I have Kaspersky security and the scans are o.k. I tried "Run* powershell and copying and pasting get-appxpackge-all and all the rest but red writing came up basically saying it couldn't.
I don't know what a malware checker is? I have issues with reg.keys. Current user needs permission to access reg.key HK something:\software\microsoft\windows\current version\DeviceAccess\Global and microsoft windows Cortana needs to be installed correctly. Dont know if updates were installed correctly, I don't usually get success with installing some of them.
Customer: replied 8 months ago.
My level of experience in computers is a lot more than basic but I can never remember how I did things as I try so many fixes

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