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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I paid for home 365 on friday night and now can't access

Customer Question

Hi,
I paid for home 365 on friday night and now can't access anything using my email address and password.
The thing is I only want Word, to write an urgent document. Was it included in the home 365 package I bought?
Help
Geraldine
Submitted: 10 months ago.
Category: Microsoft
Expert:  Jess M. replied 10 months ago.

Hi Geraldine, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. When you "paid" for MS Office 356, did you receive an email notification in your email address? If yes, please tell me what email address were you using so that I can verify if it has been used as a Microsoft account or not.
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 10 months ago.
Hi Jess,
I am finding this service unhelpful and expensive.
Please organise a refund of the 31 euros that I paid.
Thank you,
Geraldine
Expert:  Jess M. replied 10 months ago.

Hi Geraldine,

Thank you for writing back and I am very sorry about the trouble. Please process your refund following the procedures from this link:

http://ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess