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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My nephew sold me an I pad two years ago I created my own

Customer Question

My nephew sold me an I pad two years ago I created my own account,yesterday I pad up dated,now it wont let me in,keeps asking for gets account details,he can't remember
Submitted: 10 months ago.
Category: Microsoft
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the email address associated with the account?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 10 months ago.
I gave the I pad to my daughter,*****@******.***
Customer: replied 10 months ago.
She owns it now,but I want to sort it out for her
Expert:  Jess M. replied 10 months ago.

Ok. But what was the old email account that you were using before?

Customer: replied 10 months ago.
That's the problem,i don't know,the original owner get Harte Cant recall account
Expert:  Jess M. replied 10 months ago.

In the device right now, what type of account is it asking?

Customer: replied 10 months ago.
It's asking for gerard Harte's account details,he doesn't remembe it
Customer: replied 10 months ago.
Can you contact Ryan.angela if you need more data
Expert:  Jess M. replied 10 months ago.

Unfortunately, only you and me are having access to this chat. Please do contact the person and let me know what exactly is the account that was being asked on the device now so that I can assist you further.