Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the email address associated with the account?Please let me know by replying to me here so that I can help you further.
Ok. But what was the old email account that you were using before?
In the device right now, what type of account is it asking?
Unfortunately, only you and me are having access to this chat. Please do contact the person and let me know what exactly is the account that was being asked on the device now so that I can assist you further.