How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI
JamesI, Other
Category: Microsoft
Satisfied Customers: 1591
Experience:  James has experience providing 3rd lines support for a range of office apps, from 2000 to 2013, including project and visio.
75967336
Type Your Microsoft Question Here...
JamesI is online now

I keep getting telephone calls when a foreign gent asks me

Resolved Question:

I keep getting telephone calls when a foreign gent asks me to sit at my computer and he will instruct me on how to solve some vital thing that is making my computer inoperative. I am in my nighties and I don't understand him is he one of your people.Mrs Pratt
Submitted: 10 months ago.
Category: Microsoft
Expert:  JamesI replied 10 months ago.

Dear Mrs Pratt,

This sounds like a scam, unless you have contact someone to resolve an issue you have discovered please do not do anything which a cold caller asks you to do when it comes to your computer.

At no point will we, Microsoft or any other computer firm call you without you first contacting us and asking for support.

With this in mind, I would ignore the request from the user, however should you have issues, I will gladly assist you.

Regards

James

JamesI and 3 other Microsoft Specialists are ready to help you
Expert:  JamesI replied 10 months ago.

Good morning Mrs Pratt, I just wanted to follow up to see if you need anything else, and ask you rate the service received using the star rating on the page.

RegardsJames
Expert:  JamesI replied 10 months ago.

Hi Alan

So I can close the case I would appreciate it, if you can rate the service received using the star rating on the question page.

Thanks

James