I'm sorry about the issue. Is it okay to reset the new Surface 4 Pro computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
- Is it okay to reset the computer fresh, then set up with your current working email address (or with a new email address you want)?
Please reply at the box below. Thank you,
Thank you. Please try the following steps:
- Do you see a menu / the Troubleshoot option when trying the above steps?
Please reply at the box below to continue. Thank you,
You have as long as you need.
Please let me know. Thank you,
Yes, you will have the options as listed above. Please take your time. Also, I've emailed you (from JustAnswer / Viet.) Have you received my emails yet?
Thank you. If needed, here is another method:
- I will likely be off my computer later, but you can always reply back to me any time, and please do not wait for me. I will reply / email you whenever I'm back at my computer.
Please try my suggestion whenever you can, then please let me know the result; I will help further as needed. Thank you,
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. It is very difficult to understand you. You are speaking some kind of brief UK English and using terminology that is undefined in my US English. I do not understand what you mean by your last message.
What do you mean by "recovery kay"? As far as I know, there is no difference between the English keyboard layout for the UK and the US.
What is this: "Given is an ID 0e621557. it accepts 062155-7."?
Why did you stop it from proceeding? To what and to whom are you referring when you say this: "..below u reference to drive label "desktop-ppdpa1k" with [Continue]"?
PERHAPS IF YOU CAN GIVE ME A NARRATIVE WHICH EXPLAINS ALL OF THE ABOVE CRYPTIC COMMENTS, I MAY BE ABLE TO ASSIST YOU WITH YOUR PROBLEM.
I do not understand your question. The factory reset procedure can be initiated either from the keyboard or from the menus. I would like to resolve this question before the end of the month, which is tomorrow.
I need a satisfactory rating before the end of the month, so that I can get paid for my services. If you can do that, we can continue the discussion afterwards.
The previous expert has opted out. I can resolve your question before the end of the month. The problem is that the way that you communicate with your written language is difficult to understand. Please try to expand your statements instead of compressing two or more things together into one brief statement, which makes it difficult to understand your intent.