Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you tell me which internet browser you are using please David?
No problem David
Can you please go in Safari to the Safari menu then reset Safari
Then tell me if Office opens please
ok, then for your version, choose Preferences, then advance
Then choose Show Developer Tab
Then you see Develop in the menu, choose this and choose Clear Cache
Then try office please
yes, you need to click on the Advance tab, the one to the very right
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
ok, but can you do the instructions I last gave you please
you need to click on the Advance tab, the one to the very right
yes, you need to do the rest of the instuctions please I gave you before
Select: Show Develop menu in menu bar
Now from the menu bar click Develop > Empty Caches
The Advance Tab
From your Safari menu bar click Safari > Preferences then select the Advanced tab.
yes, now restart the Mac and try the site please.
You have done now the instructions I asked