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Do any other communication functions (e.g. texting, phone calls, web access) work on the Nokia phone? or is it simply asking you to log in for any functions, and you cannot log in?
What functions of the phone still work, and what can you still use about the phone? nothing, perhaps?
I am sorry to hear that. Since I am not making progress with this case, I have Opted Out, opening it to other Experts in this category, one of whom may take it up by and by, or even immediately.
Are you able to login to Microsoft using the same credentials via a web browser (you can test this using the link here).