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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My account microsoft on my nokia phone password is not being

Customer Question

my account microsoft on my nokia phone password ***** ***** being recognized please help and it doesn't even ask forgotten password
Submitted: 10 days ago.
Category: Microsoft Office
Expert:  Russell H. replied 10 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Do any other communication functions (e.g. texting, phone calls, web access) work on the Nokia phone? or is it simply asking you to log in for any functions, and you cannot log in?

Customer: replied 10 days ago.
Only on my Nokia phone Microsoft account
Expert:  Russell H. replied 10 days ago.

What functions of the phone still work, and what can you still use about the phone? nothing, perhaps?

Customer: replied 10 days ago.
Not happy
Expert:  Russell H. replied 10 days ago.

I am sorry to hear that. Since I am not making progress with this case, I have Opted Out, opening it to other Experts in this category, one of whom may take it up by and by, or even immediately.

Expert:  JamesI replied 10 days ago.

Hi Malcolm,

Are you able to login to Microsoft using the same credentials via a web browser (you can test this using the link here).

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