How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5426
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Microsoft Question Here...
KamilAnwar1 is online now

Since a routine update it has caused many problems with my

Customer Question

Since a routine update it has caused many problems with my Outlook address book and I get a message that it cannot open a folder Also the address cards give only the email address
Submitted: 3 months ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 3 months ago.
Having already paid £26 I hesitate to pay a further £22!
Customer: replied 3 months ago.
Is my query being dealt with, please?
Expert:  KamilAnwar1 replied 3 months ago.

Version of outlook you are using?

Customer: replied 3 months ago.
Outlook 2010
Expert:  KamilAnwar1 replied 3 months ago.

Have you tried reinstalling it?

Customer: replied 3 months ago.
No As explained, this problem arose immediately after a routine update. I cannot open my Address Book because I am told the folders cannot be opened. My address cards give email addresses only - no addresses, names or telephone numbers. My listing under 'groups' which I use to send out emails is also inaccessible. Is it possible to uninstall this latest update which, hopefully, would give me all the missing information?
Expert:  KamilAnwar1 replied 3 months ago.

Operating system you are running?

Customer: replied 3 months ago.
I am sorry, I do not know what you mean.
Expert:  KamilAnwar1 replied 3 months ago.

Windows or MAC?

Customer: replied 3 months ago.
Windows
Expert:  KamilAnwar1 replied 3 months ago.

I need to connect remotely to detect and troubleshoot the issue causing problem with outlook.

Customer: replied 3 months ago.
Is this £22 included in the £26 I have already paid through PayPal?
Expert:  KamilAnwar1 replied 3 months ago.

No

Customer: replied 3 months ago.
Why have I paid £26?
Expert:  KamilAnwar1 replied 3 months ago.

This amount is for secure remote connection.

KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5426
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
KamilAnwar1 and 2 other Microsoft Specialists are ready to help you
Expert:  KamilAnwar1 replied 3 months ago.

Please click the link below and run/open the downloaded program

https://www.fastsupport.com/218955343

Expert:  KamilAnwar1 replied 3 months ago.

Unfortunately, i've run out of ideas, i will opt out and open your question to other experts.

Expert:  Jason Jones replied 3 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 3 months ago.
please!
Expert:  Jason Jones replied 3 months ago.

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 63 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 3 months ago.

I was not reconnected.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 63 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 3 months ago.

Thank you for your time and patience. All is working now.

Please, do not forget to mention that you wish for me to receive credit for the Task and for the Remote session on this page. If you do not do that, I will not be given any credit for my time.

Thank you,

***** *****

Customer: replied 3 months ago.
Thank you, Jason. You were very patient and persistent in solving my problem which was made 'easier' by using remote access.
Expert:  Jason Jones replied 3 months ago.

Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com