Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there Jack and welcome
Can you tell me the make and model of the printer with the issue?
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Thanks, ***** ***** me know the results of my last instructions.
No problem at all, let me know the results please
Thanks, ***** ***** know the results please
In which program are you trying to print from?
ok, change the color of the text in a cell to Red
Then try to print, does it then print anything?
When did the problem start?
Which version of windows is it running?
Click on this link please and it will tell you
ok, I want to do a system restore please.
To do this, close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please
It can take up to 20 minutes or at times longer.
But it will either complete or error so allow it to complete please.
If you would like any additional information or assistance, please do not hesitate to let me know.
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