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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 39532
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have tried to make a skype call and the person I was

Resolved Question:

I have tried to make a skype call and the person I was talking to was not able to see me, I was asked to make a self video. I turned the camera on and got an error message with the code 0xA00F4271(0x80070002). Please would you advise me how I can get around this. Thank you in advance. Neil Howard
Submitted: 1 month ago.
Category: Microsoft
Expert:  Richard replied 1 month ago.

Hi there Neil and welcome

On which device are you using Skype? eg: A windows 10 computer? A mac computer?

Please let me know

Customer: replied 1 month ago.
windows 10 Toshiba satellite C55
Expert:  Richard replied 1 month ago.

Thank you

If you click on this link

https://www.onlinemictest.com/webcam-test

Then click allow if asked, do you see yourself in the box on the right?

Customer: replied 1 month ago.
There is a message in the box. We can't find your camera-That probably means that it is either not connected, broken or you do not have the proper wb cam drivers
Expert:  Richard replied 1 month ago.

When did it last work?

Richard and 5 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 month ago.

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 month ago.
I have a box asking for my ID and password ***** has not worked and has now gone
Expert:  Richard replied 1 month ago.

It iss not asking for yours it is tell you yours

Open it again and tell me the ID and Password ***** tells you please

Customer: replied 1 month ago.
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