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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Since my Windows 10 was enhanced recently i cannot send

Customer Question

Since my Windows 10 was enhanced recently i cannot send photos by email like i used to be able to do. The email appears to have been sent, as it is not returned but never arrives at its destination.
Submitted: 22 days ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 22 days ago.

Hi,
I'm sorry about the issue. Is there any error or message?
Please reply at the box below. Thank you,

Customer: replied 22 days ago.
No error or message
Expert:  Viet -MS Office Tech replied 22 days ago.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please reply at the box below. Thank you,

Customer: replied 22 days ago.
Indigo which was taken over by eircom and subsequently eir
Expert:  IT Miro replied 22 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more.
If the problem is still there, please tell me if you can send regular e-mails containing only text, or such e-mails don't get delivered as well?

Let me know by typing a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 18 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Customer: replied 18 days ago.
I do not require further assisstance. The matter has resolved itself. I have a hobby collecting Old Photos of Tenement housing in Dublin City over the last 150 years and under the old email structure there was no problem in sending them to others by email. I twice sent a number of photos by email to two of my friends and they were not received until by accident one of them found the emails in their SPAM folder. The same happened in the case of the other recipient. I will be carefully making sure that the emails are titled differently in future.
Expert:  IT Miro replied 18 days ago.

Thanks for letting me know!

If you require any other assistance, I am here to help.

Regards,

IT Miro