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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Cannot remove a box on the middle of my screen keeps asking

Customer Question

cannot remove a box on the middle of my screen keeps asking for my network password ***** user name phoned BT AND PLUS NET MY PROVIDERS NO JOY THE BOX IS STUCK CAN DO NO WORK ON MY LAP TOP
Assistant: When did you last reset your username and password?
Customer: HAVE NOT USED IT ON MY LAPTOP ONLY OVER THE PHONE
Assistant: When did you purchase your computer? What troubleshooting have you tried?
Customer: TWO YEARS AGO TRIED EVERY TROUBLESHOOTING
Assistant: Anything else you want the Microsoft expert to know before I connect you?
Customer: PLEASE GET RID OF BOX IN MIDDLE OF SCREEN
Submitted: 19 days ago.
Category: Microsoft
Expert:  Josh replied 19 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 19 days ago.

Can I connect to your computer to fix the issue?

Customer: replied 19 days ago.
Customer: replied 19 days ago.
will you be long i have to go out to do evening stables feed the horses they need to be fed,I would like my money refunded as nothing has been done for my money.
Expert:  Josh replied 19 days ago.

It can take more than a couple of minutes to fix your issue -- Do you wish to continue?