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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 42283
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot access my facebook account. I have had an active

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I cannot access my facebook account. I have had an active account for some years and it appears to have been deleted. I am repeatedly asked to sign in to a new customer account

Hi there and welcome Anita

When were you last able to sign into your account?

Please let me know

Richard and other Microsoft Specialists are ready to help you
Customer: replied 3 months ago.
Sunday 12th November

Thank you

If you are on a windows computer, Click this link

Else for a Mac computer, Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 3 months ago.
Am I doing something wrong. I lost the ID and password
Customer: replied 3 months ago.
Are you connected??

Not until you give me the ID and password.

Please do the instructions I gave you as I need this to connect

Customer: replied 3 months ago.
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