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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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When I try to print a document it tells me I have a paper

Customer Question

When I try to print a document it tells me I have a paper jam, the printer is working, how can I clears the paper jam please
Submitted: 29 days ago.
Category: Microsoft
Expert:  Josh replied 29 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 29 days ago.

What is the make/model of your printer?

Customer: replied 29 days ago.
HP Deskjet F380
Customer: replied 29 days ago.
Please just tell me what to do, I have paid for this information, thank-you
Customer: replied 29 days ago.
what do I do now?
Customer: replied 29 days ago.
If an online conversation is available why do you not answer me?
Expert:  Josh replied 29 days ago.

I am here -- It does take a couple of minutes to see your reply and locate the manual for you.

Click here: https://support.hp.com/in-en/document/c00637446

Please view the steps to locate all of the paper jam locations to remove

Customer: replied 29 days ago.
I have tried all the solutions my printer is working properly, I have tried to ask for a refund is this possible?
Customer: replied 29 days ago.
Josh, are you there?
Expert:  Josh replied 29 days ago.

So, I was able to fix your issue with the link to locate the paper jam?

Customer: replied 29 days ago.
No! you did not fix the problem.
Expert:  Josh replied 29 days ago.

Okay. Refund request sent

Customer: replied 29 days ago.
My printer printed out the sheet but will still not clear the paper jam notice.