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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 21005
Experience:  Expert for over 10 years
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I cannot get my hotmail email back. I have bought a windows

Resolved Question:

I cannot get my hotmail email back. I have bought a windows 10 tower and a new dongle as my old on was XP I have used the I forgot my password ***** numerous times. Now I am told I cannot try again. I have needed information in my folders.
Submitted: 23 days ago.
Category: Microsoft
Customer: replied 23 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 23 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 23 days ago.
I do not need an offer information
Expert:  Josh replied 23 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 23 days ago.

What is the email address that you need help with?

Josh and other Microsoft Specialists are ready to help you
Customer: replied 23 days ago.
Expert:  Josh replied 23 days ago.

Do you have the phone number ending in 14? If you do, what is the number?

Customer: replied 23 days ago.
No. Sorry do you mean my three number?
Expert:  Josh replied 23 days ago.

No, your phone number.

Does it end in 14?

Customer: replied 23 days ago.
Oh sorry. My Landline is***********
Expert:  Josh replied 23 days ago.

Unfortunately, you placed a landline number as a cell phone so the system wants to send a text message.

I sent a request to see if you have the text to voice service on your account -- Did you get a call?

Customer: replied 23 days ago.
No. sorry I only have a landline number.
Expert:  Josh replied 23 days ago.

Click here: https://account.live.com/acsr?

Fill out the form

Customer: replied 23 days ago.
I filled out this form so many times in the past and Microsoft sent me an email to say do not try again. Also no email appeared.
Expert:  Josh replied 23 days ago.

What was their response exactly?

Customer: replied 23 days ago.
I had tied to re-cover too many times and my verification was not right. They said I should set up a new email but I have gmail now. I did use different and more email addresses an subject titles.
Expert:  Josh replied 23 days ago.

You will need to wait for their response

Customer: replied 23 days ago.
Their response said do not try again
Customer: replied 23 days ago.
I waited when they told me to after 24 hours.
Expert:  Josh replied 23 days ago.

If they are not able to verify your account then you will need to start a new account. There isn't a way around their security policy.

Customer: replied 23 days ago.
I have important information that needs to be retrieved. I only bought windows 10 as the XP was playing up. What would happen if I went back to the XP tower. I still have my old dongle.
Expert:  Josh replied 23 days ago.

If you are still signed into the account on that computer then you can access it

Customer: replied 23 days ago.
Can I email the information over to my gmail will that be rejected?
Expert:  Josh replied 23 days ago.

No, you can email it over.

Customer: replied 23 days ago.
Ok I shall have to try that. Thank you.Caroline.