How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40227
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

We had a Lenovo Thinkpad supplied by UBT but after 2 years

Customer Question

We had a Lenovo Thinkpad supplied by UBT but after 2 years we have had to have the hard drive replaced under warrenty. We have lost our Microsoft office which was set up on our machine and I am struggling to get it set up agasin.
Please can you help.
Submitted: 24 days ago.
Category: Microsoft
Expert:  Richard replied 24 days ago.

Hi there and welcome

Can you tell me please from where you originally purchased office from?

Please let me know

Thank you

Richard and other Microsoft Specialists are ready to help you
Customer: replied 24 days ago.
Company called UBT
Expert:  Richard replied 24 days ago.

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 24 days ago.
The id is 311 338 202
Password *****Sorry lost connection
Customer: replied 24 days ago.
I am using a tablet for my email connections
Customer: replied 24 days ago.
Please can you reconnect. I now have a product key
Customer: replied 24 days ago.
Id 311 338 202
Password *****
Expert:  Richard replied 24 days ago.

connecting