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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40220
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I'm assuming a Microsoft problem...) My elderly laptop,

Resolved Question:

I'm assuming a Microsoft problem...) My elderly laptop, running Windows 10, has suddenly developed a 'ratio' problem in its display. I.e. it's too wide for its height. I'm not aware that I did anything to cause it. I'm not very computer-savvy. Can I reset it?
Submitted: 18 days ago.
Category: Microsoft
Expert:  Richard replied 18 days ago.

Hi there and welcome

Have you restarted the laptop since this had happened?

Please let me know

Customer: replied 18 days ago.
Oh yes, several times. First resort of the layman.
Expert:  Richard replied 18 days ago.

Thank you

Right click on the screen on your desktop and select Display Settings

Then go to the resolution and change it.

Try different resolutions until you get the display you had before.

Let me know the results please

Thank you

Customer: replied 18 days ago.
I have done this - it gave me only 2 options, incl. 1024x768 (which I think is what I want) but makes no difference to display.
Expert:  Richard replied 18 days ago.

ok, I want to do a system restore please.
To do this, close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
rstrui
Press enter
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please

Customer: replied 18 days ago.
Slow but sure! All is back to normal. I still don't know the cause. Thank you for stopping me going off down paths I don't understand (which I'm prone to do).
Expert:  Richard replied 18 days ago.

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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