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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I am not able to access my microsoft e-mails for some time

Customer Question

I am not able to access my microsoft e-mails for some time now. The window keeps showing that my password ***** ***** I cannot remember my password ***** I did provide that the computer remember my password. Can you please help as I know I am missing a lot of e-mails. While I do receive some e-mails on Outlook Express I am clearly not receiving all of them. This is causing serious problems for me as I am not sure when I give my e-mail address, which is the same on both servers, that I will receive a reply? I hope you can help I am operating on Microsoft Windows XP Professional - Version 2002 Service Pack3
Submitted: 1 month ago.
Category: Microsoft
Expert:  Josh replied 1 month ago.

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Customer: replied 1 month ago.
I still need assistance
Expert:  Josh replied 1 month ago.

Have you tried a password ***** yet?

Customer: replied 1 month ago.
I have tried various passwords, which I may have used, but none were successfful.
Expert:  Josh replied 1 month ago.

What is the email address?

Customer: replied 1 month ago.
353872697130
Expert:  Josh replied 1 month ago.

What is the email address?

Customer: replied 1 month ago.
Expert:  Josh replied 1 month ago.
is not a valid Microsoft account.

What is the Microsoft email address?

Customer: replied 1 month ago.
How can you say this? ths e-mail address is the only address I have and it has been working with my microsoft account for for years now.
Expert:  Josh replied 1 month ago.

Anne,

When I enter that email address onto the Microsoft platform, it comes back with that error. I am not the one stating the message; I am relying their message.

Customer: replied 1 month ago.
I have given you the only address I have. Surely you can bypass the request for email address.
Expert:  Josh replied 1 month ago.

Anne,

I cannot bypass Microsoft's system when it says that the email address doesn't exist.

Customer: replied 1 month ago.
Can you not do anything else to solve the problem?
Expert:  Josh replied 1 month ago.

Yes, I will need the Microsoft email address to continue.

Customer: replied 1 month ago.
You know I have not got it. So is this all you can do?
Expert:  Josh replied 1 month ago.

Yes, I will need the Microsoft email address to continue.

Customer: replied 1 month ago.
Well then let's call it a day.
Expert:  Josh replied 1 month ago.

OK