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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 42236
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have been trying to get the latest update on my computer I

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I have been trying to get the latest update on my computer I took the firewall off but it still only got to 81% then froze. Why? is this a common occurrence?

Hi there and welcome

Can you still get the computer to load to the desktop?

Customer: replied 29 days ago.
I have to turn the computer off and it reloads the old edition

Thanks

Which version of windows are you using?

Customer: replied 29 days ago.
How long would you need access to the computer?

Depends on the issue and what needs to be done to resolve it.

I cannot say yet from here

Customer: replied 29 days ago.
Is there a problem if I continue to use the present system without updating?

Your computer is at risk for security holes

Customer: replied 29 days ago.
I reloaded the firewall today so I am fully portected

No sorry you are not, firewall is for something else.

But if you do not wish to update of course that is your choice, I am only telling you the risks involved as you requested

Richard and other Microsoft Specialists are ready to help you

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 29 days ago.

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.exe

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 29 days ago.
ID736 877 288
Password *****

It says you closed the program or gave me the wrong ID.

You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please

Thank you

Customer: replied 29 days ago.
9071

LEt me know please when the computer has restarted