Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you still get the computer to load to the desktop?
Which version of windows are you using?
Depends on the issue and what needs to be done to resolve it.
I cannot say yet from here
Your computer is at risk for security holes
No sorry you are not, firewall is for something else.
But if you do not wish to update of course that is your choice, I am only telling you the risks involved as you requested
Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
It says you closed the program or gave me the wrong ID.
You have to leave the program open so I can connect, open it again, give me the new password ***** tells you and double check the Id and leave it open please
LEt me know please when the computer has restarted