Hi there, will the engine crank?
or do you turn the key and get nothing?
No nothing happened.
This is a keyed ignition correct? not a push button start?
Yes with key he picked up car from garage today. Went to go out put key in but didnt start
yes or no?
manual or auto gearbox?
did you try jump starting it or anything? at this point yet?
Thanks, first and foremost you need to see if the battery is flat
Its a brand new
I understand the vehicle is new, but the only things that will keep it from cranking are a faulty ignition, a flat battery, a dead starter, or a pad PNP switch inside the transmission.
none which are likely to be bad on a 2013 EXCEPT for the battery
someone could have easily done something to accidently drain the batery
if it's a 2013 the battery itself is still under full warrant itself also.
so jump start the vehicle and let it run for at last 15 minutes
My husband not here shall I tell him to charge battery. HE DROVE IT BACK FROM GARAGE OK
then see if the battery holds the charge from the alternator
what was it at the garage for
My husband bought it today and went to collect it
I see, i wonder if he left the lights on or something
do me a favor right now
turn on the headlights
I hvent got the key to try it
Are the doors locked?
because you don't need keys to try headlights
ohh, just seen your response sorry
well since you don't have the keys on you.
there unfortunately is not really anything we can try or test at this point.
Ok thks for yr help
what did he do bring the car home, try to leave and it wouldn't start so he took the other vehicle?
Yes he brought it home this morning. WENT TO GO OUT AND NOT START
ok, well when he gets home
YES HE HAS TAKEN MY CAR
log back in and let me chat with him
so we can see EXACTLY whats going on and get it taken care of
or if you want, since it's brand new.
THANKS ANYWAY FOR YR HELP
you can have it towed to the dealer, and they will check it out under warranty and you can submit a form for towing reimbursement as well
your most welcome.
talk to you later