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Jake
Jake, Nissan Technician
Category: Nissan
Satisfied Customers: 4066
Experience:  Experienced collision repair technician, Pulaski Tech graduate and DSM hobbyist.
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My new nissan navaro wont start

Customer Question

My new nissan navaro wont start
Submitted: 4 years ago.
Category: Nissan
Expert:  Jake replied 4 years ago.

Jake :

Hi there, will the engine crank?

Jake :

or do you turn the key and get nothing?

JACUSTOMER-nj7qj95w- :

No nothing happened.

Jake :

This is a keyed ignition correct? not a push button start?

JACUSTOMER-nj7qj95w- :

Yes with key he picked up car from garage today. Went to go out put key in but didnt start

Jake :

yes or no?

Jake :

gotcha

Jake :

manual or auto gearbox?

JACUSTOMER-nj7qj95w- :

Auto

Jake :

did you try jump starting it or anything? at this point yet?

JACUSTOMER-nj7qj95w- :

No

Jake :

Thanks, first and foremost you need to see if the battery is flat

JACUSTOMER-nj7qj95w- :

Its a brand new

Jake :

I understand the vehicle is new, but the only things that will keep it from cranking are a faulty ignition, a flat battery, a dead starter, or a pad PNP switch inside the transmission.

Jake :

none which are likely to be bad on a 2013 EXCEPT for the battery

Jake :

someone could have easily done something to accidently drain the batery

Jake :

if it's a 2013 the battery itself is still under full warrant itself also.

Jake :

so jump start the vehicle and let it run for at last 15 minutes

JACUSTOMER-nj7qj95w- :

My husband not here shall I tell him to charge battery. HE DROVE IT BACK FROM GARAGE OK

Jake :

then see if the battery holds the charge from the alternator

Jake :

what was it at the garage for

Jake :

?

JACUSTOMER-nj7qj95w- :

My husband bought it today and went to collect it

Jake :

I see, i wonder if he left the lights on or something

Jake :

do me a favor right now

Jake :

turn on the headlights

JACUSTOMER-nj7qj95w- :

I hvent got the key to try it

Jake :

Are the doors locked?

JACUSTOMER-nj7qj95w- :

Yes

Jake :

because you don't need keys to try headlights

Jake :

ohh, just seen your response sorry

Jake :

well since you don't have the keys on you.

Jake :

there unfortunately is not really anything we can try or test at this point.

JACUSTOMER-nj7qj95w- :

Ok thks for yr help

Jake :

what did he do bring the car home, try to leave and it wouldn't start so he took the other vehicle?

JACUSTOMER-nj7qj95w- :

Yes he brought it home this morning. WENT TO GO OUT AND NOT START

Jake :

ok, well when he gets home

JACUSTOMER-nj7qj95w- :

YES HE HAS TAKEN MY CAR

Jake :

log back in and let me chat with him

Jake :

so we can see EXACTLY whats going on and get it taken care of

Jake :

or if you want, since it's brand new.

JACUSTOMER-nj7qj95w- :

THANKS ANYWAY FOR YR HELP

Jake :

you can have it towed to the dealer, and they will check it out under warranty and you can submit a form for towing reimbursement as well

Jake :

your most welcome.

Jake :

talk to you later

JACUSTOMER-nj7qj95w- :

BYE BYE

Jake :

bye

Expert:  Jake replied 4 years ago.
Hi there, did you get the vehicle started?

let me know please.

thanks