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Jake
Jake, Nissan Technician
Category: Nissan
Satisfied Customers: 3903
Experience:  Experienced collision repair technician, Pulaski Tech graduate and DSM hobbyist.
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I have a Nissan juke 2011 with 15k miles on the clock. Brought

Resolved Question:

I have a Nissan juke 2011 with 15k miles on the clock. Brought from dealer mid feb this year. Warranty runs out soon.
Last week the clutch pedal stayed down whilst on the M1 - I got towed to a dealer. The rac towed me and by the time they arrived the pedal was fine but went on him again. They replaced the master cylinder and I picked it up on Monday just gone. Tuesday morning the same happened again and I was again towed to a different dealer as I was further down the M1. This garage has advised if it was the clutch pedal it wouldn't have come back up and therefore nothing is wrong. I've asked the obvious questions as to what then it is and if the first garage did replace the master cylinder but they said they wouldn't check. I've asked them to drive the car for upto 50 miles to replicate - any help would be appreciated as they are now saying nothing is wrong when clearly it is.
Submitted: 3 years ago.
Category: Nissan
Expert:  Jake replied 3 years ago.

Hi there, thanks for the question.

If the pedal is sticking at the floor and the master cylinder has been replaced, the pedal has good pressure, and the pedal itself has been inspected, then it's almost certainly related to the slave cylinder or the pressure plate.

To access the slave cylinder on this model the transmission has to be removed, same as for the pressure plate inspection.

Customer: replied 3 years ago.

How can I get the garage to look into this?

They are adamant that they have checked the car and found nothing wrong. Cars down breakdown for no reason and the rac don't tow for no reason yet they are saying the clutch pedal can not go down and then later on come back up?

I'm having issues getting them and Nissan itself to help - any ideas that will not involve invalidating the warranty?

Expert:  Jake replied 3 years ago.

Well unfortunately without an active symptom that they can work with then your at their mercy.

You could use a smart phone to take a video or picture next time it happens, but who wants to be stranded again? not me, that's for sure.

So you best bet is to call 1-800-Nissan1 and open a case. The Nissan Corporate case manager will work with your dealership service manager to work on a reasonable resolution.

Jake and other Nissan Specialists are ready to help you