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Freddy M.
Freddy M., IT Technician
Category: Office Equipment
Satisfied Customers: 18398
Experience:  Years of experience.
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I have a cannon

Customer Question

I have a cannon LBP810 printer and am trying to connect it to my windows 7 computer but it will not work, i do not have a disc, what can i do
Submitted: 3 years ago.
Category: Office Equipment
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

The drivers, which is on the Disk, you can download for free from my link below

Click Me To Open

Select Software, choose Windows 7 and choose the first item in the list.

Once downloaded, run the file, while the printer is connected to the computer and this will perform the installation.

Once complete, try to print and let me know the results please

Thank you
Customer: replied 3 years ago.

still not printing

Expert:  Richard replied 3 years ago.
Did the software install correctly?

What error are you getting when you try to print?

Thank you
Customer: replied 3 years ago.

Printer shows up in unspecified in my printers and devices but when i try to change to that printer it will not appear in the printer box

Expert:  Richard replied 3 years ago.
Ok, but the software I had you download and install.

Did it install correctly?
Customer: replied 3 years ago.

belive so

Expert:  Richard replied 3 years ago.
ok. We need to be sure.

Disconnect the printer from the computer.

Right click on the Printer under Devices & Printers and select Remove.

Restart the computer, connect the printer and then run the software again.

It needs to show as a printer in devices & printers.

Let me know the results please

Customer: replied 3 years ago.

not showing in devices

Expert:  Richard replied 3 years ago.
How far did you get on my steps Steven?

Tell me which step you got stuck on please.

Customer: replied 3 years ago.

I click run soft/w a box appears unzip click shows lbp810 nothing happens

Expert:  Richard replied 3 years ago.
Yes, then you need to go to the files you unzipped and run the installation file Steven

Customer: replied 3 years ago.

where will they be

Expert:  Richard replied 3 years ago.
It will indicate this when you extracted the files Steve.

Right click on the file you downloaded again, and select Extract Here.

Then you will see the files exactly there.

Customer: replied 3 years ago.

dosnt say extract here

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.


Customer: replied 3 years ago.

Are you on line yet ?

Customer: replied 3 years ago.

you appear to have gone off line, i connected to join and sat waiting !!

Expert:  Richard replied 3 years ago.
Hi Steven,

I had a connection issue here sorry, I was online but could not respond.

The numbers are not working, do you still have the program open?
Expert:  Richard replied 3 years ago.
Sorry, I am having issues here with my connection.

I will need to opt out for another expert.

Expert:  Freddy M. replied 3 years ago.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
Are you using 32 or 64bit windows?
If your not sure click on start then right click on computer and click properties.