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.Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.Remove the right cover of the printer. Remove both connectors (see photo below): Remove the 4 screws fixing the fuser:
Move the handle as shown on the photo:
If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated.Please note you are rating me only not this site or your Samsung..
Thank you for your response. You have told me to remove the right cover of the printer but I cannot see a right cover - do you mean at the side of the printer. I have tried to remove the side cover but there is no way it will move. There is a front cover which I have opened, but I cannot see any sign of a fuser
Thank you I have watched the video which is for a Samsung CLX 3175. Mine is a Samsung CLX 3185 FN and seems to have a different side panel. Can you check this please
This side panel is not the same as the one shown on the video. The side panel does not have a means at the bottom of it to release the panel - so the 3185 must be slightly different
The other side is exactly the same. When I opened the back panel I could see the fuser unit. Is it not possible to remove it from the back?
I will wait until my son gets home later and ask him to help me. This will be later in the evening. Will you be available?
I am waiting until my son can help me with this. I will contact you as soon as he is free.
I have now had 15 emails asking for me to rate the service Can you please stop them