.Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.Remove the right cover of the printer. Remove both connectors (see photo below): Remove the 4 screws fixing the fuser:
Move the handle as shown on the photo:
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Thank you for your response. You have told me to remove the right cover of the printer but I cannot see a right cover - do you mean at the side of the printer. I have tried to remove the side cover but there is no way it will move. There is a front cover which I have opened, but I cannot see any sign of a fuser
Thank you I have watched the video which is for a Samsung CLX 3175. Mine is a Samsung CLX 3185 FN and seems to have a different side panel. Can you check this please
This side panel is not the same as the one shown on the video. The side panel does not have a means at the bottom of it to release the panel - so the 3185 must be slightly different
The other side is exactly the same. When I opened the back panel I could see the fuser unit. Is it not possible to remove it from the back?
I will wait until my son gets home later and ask him to help me. This will be later in the evening. Will you be available?
I am waiting until my son can help me with this. I will contact you as soon as he is free.
I have now had 15 emails asking for me to rate the service Can you please stop them