How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 10136
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
13568747
Type Your Office Equipment Question Here...
Russell H. is online now

My canon pixma ip4850 printer has suddenly stopped working.

Resolved Question:

My canon pixma ip4850 printer has suddenly stopped working. It won't turn on and has never in the past done this. can anyone help me please?
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try unplugging the printer, unplugging the power cord while it is On,
Leave it that way for a while - say an hour or more.
Plug in again,to an outlet that you have just tested another device on, that is certainly delivering power.
See if that gets it working.

If not, try removing the paper tray, closing all hatches, removing the ink cartridges and setting them aside on their sides on a folded paper towel... and picking it up, turning it upside down, and shaking it ... listening to see whether there is any rattling or clinking inside it, as of staples or paper clips etc. that might be shorting out the circuits inside... if so, open it up again after turning it right-side up, and see if you can find and fish out any such metal debris, before trying to use it again. (If what you hear didn't already fall out of the printer.)

After that... if it still doesn't even turn On, you may have to have it serviced - or replaced.

(If it is less than a year old, servicing would be done free of charge by Canon UK, if you contacted them and put in a failed-within-warranty claim on the printer.)
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 10136
Experience: 10 yrs fixing office equipment. Decades of typewriter fixes.
Russell H. and other Office Equipment Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • dennish1274

    dennish1274

    Engineer

    Satisfied Customers:

    24
    Worked for Kyocera-Mita and Konica Minolta dealer, copier and office equipment repair for 5 years.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/DE/dennish1274/2011-12-19_16190_me1Dennis.64x64.jpg dennish1274's Avatar

    dennish1274

    Engineer

    Satisfied Customers:

    24
    Worked for Kyocera-Mita and Konica Minolta dealer, copier and office equipment repair for 5 years.
  • http://ww2.justanswer.com/uploads/MG/mgilmore4502/2012-10-1_43616_moinew.64x64.jpg Mary's Avatar

    Mary

    Technical specialist

    Satisfied Customers:

    11
    20+ years supporting office equipment.
  • http://ww2.justanswer.com/uploads/PL/p0llinate/p0llinate_avatar.64x64.jpg Nathan's Avatar

    Nathan

    Engineer

    Satisfied Customers:

    108
    Computer networking/repair. 12+ years experience.
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    33
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
 
 
 

Related Office Equipment Questions