How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Office Tech Your Own Question
Viet - Office Tech
Viet - Office Tech, Office Equipment Technician
Category: Office Equipment
Satisfied Customers: 37491
Experience:  Troubleshoot office equipment devices.
30037186
Type Your Office Equipment Question Here...
Viet - Office Tech is online now

I have a Canon Lide 210 scanner, which worked perfectly with

Resolved Question:

I have a Canon Lide 210 scanner, which worked perfectly with my old Dell Inspiron laptop which has recently died on me. Today I have taken delivery of a brand new Hewlett Packard laptop and have attempted to install the scanner using the supplied installation disc. I have taken care to follow all of the prompts and opted for the Easy Install. Following installation, I have noticed that only the Solution Menu and the online menu appear to have been installed. When I click on the Solution Menu I am met with the following error message: "A driver supporting Solution Menu EX is not installed". I have uninstalled everything and have made further attempts, taking care to follow and click on all of the appropriate prompts as before, and yet again I meet with the same outcome. Can you help me please.
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Viet - Office Tech replied 2 years ago.

Hello David! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Does your new laptop have windows 8?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Hello, and thanks for your reply. I am using a HP G2 Quad Core Windows 7 Pro laptop (as described by Amazon, from who I made the purchase). I will be out of the house for a while, but would be willing to engage in a remote support session if you're still around at, say, 15:00 GMT. Please email me back if this is acceptable and we can hopefully take it from there. I now realise that I made a slight error in my original question, which should have stated that it was the On-screen manual and the Solution Menu EX that were installed. Grateful if you can get back to me.

David

Expert:  Viet - Office Tech replied 2 years ago.
I'm sorry, are you available now? Thank you.
Customer: replied 2 years ago.

I am here now if you want to begin the session. Sorry for my absent mindedness!

Expert:  Viet - Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=8e755782-7c8f-4583-86a6-2b926ee1e509

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Office Tech and other Office Equipment Specialists are ready to help you
Expert:  Viet - Office Tech replied 2 years ago.

Working on issue, thanks.

Expert:  Viet - Office Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

Related Office Equipment Questions