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Hello David! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Does your new laptop have windows 8?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Hello, and thanks for your reply. I am using a HP G2 Quad Core Windows 7 Pro laptop (as described by Amazon, from who I made the purchase). I will be out of the house for a while, but would be willing to engage in a remote support session if you're still around at, say, 15:00 GMT. Please email me back if this is acceptable and we can hopefully take it from there. I now realise that I made a slight error in my original question, which should have stated that it was the On-screen manual and the Solution Menu EX that were installed. Grateful if you can get back to me.
I am here now if you want to begin the session. Sorry for my absent mindedness!
Working on issue, thanks.