Ask an Office Equipment Question, Get an Answer ASAP!
If your not hearing a dial tone, and you can hear the other party this would suggest a faulty speaker or faulty speaker wire.
The ringer uses a separate speaker, and hence why you can hear the phone ring, but not the dial tone or the other party.
With regard to the pulse\tone button being stuck, I would try some WD 40 to see if this will free up thee switch most likely the terminals have become corroded but should free up after a spray of WD40 if you wiggle the switch.
In terms of affecting a repair, you should be able to take it in to most electrical repair (TV, HiFi, Mobile Phone) stores, and they can check the connections to the speaker and repair\replace the speaker, the switch also not become freed up , they can also rewire the switch so that its permanently set to Tone dial.
Please let me know if you need any further assistance.
Hi Sheidan, just wanted to follow up to see how you got on with the suggestions above?
Hi Sheidan, how did you get on with the technician?
Glad your have made some progress, it sounds like its a lose cable if the dial tone is intermittent.
Thee handset is clipped all around, if he wasnt able to open it with a fine blade, you will probably end up breaking it as the clips are rather brittle.
I would use a knife and see if you can wedge it in between the crease in the plastic where the cable enters the bottom of the handset.
The parts are obsolete, your best bet is looking on ebay etc, as this one here was sold not long ago, so they are still going for sale.