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Hi there, sorry to hear you're having trouble with the phone,
This symptom most likely indicates hardware failure in the handset (since the issue happens with just the 1 handset). This could be a manufacturing defect, damage from being dropped, from a power surge, etc.
The one thing you may attempt yourself is to fully reset the system: 1) unplug both power and phone lines from the main base. 2) remove batteries from all handsets 3) wait at least 15 minutes, then restore all 4) place the faulty handset on the main base for a minute, as if to charge 5) check for functionality.