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Hello, and welcome. My name is Nathan, and I’ll be assisting you today.
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Hi there, sorry to hear you're having trouble with the answering machine,
to clarify, I'm assuming you have the KX-TG 6461 model
Recording a message is a simple process, which you can initiate from one of the cordless handsets. Press the middle softkey, scroll down to Answering System, press OK, then down to greeting, then ok, then start record, then ok. Speak your message, then press OK to complete/save.
Here are the step by step instructions which may be more easily viewed:
you may click on the image above to enlarge the instructions
If you have any other questions, or if you'd like a full copy of the manual for the system, just let me know.