Hello, and welcome. My name is Nathan, and I’ll be assisting you today.
First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.
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Hi there, sorry to hear you're having trouble with the answering machine,
to clarify, I'm assuming you have the KX-TG 6461 model
Recording a message is a simple process, which you can initiate from one of the cordless handsets. Press the middle softkey, scroll down to Answering System, press OK, then down to greeting, then ok, then start record, then ok. Speak your message, then press OK to complete/save.
Here are the step by step instructions which may be more easily viewed:
you may click on the image above to enlarge the instructions
If you have any other questions, or if you'd like a full copy of the manual for the system, just let me know.