Hello, I'm TV Tech1 and I'll be working with you to identify and help you resolve your problem.
We would need to know the BRAND name, and the model number of your device. Right now, we have no idea if it's a camera, Ipad or audio player or Roomba vacuum.
I'm not equipped to work on phones, I work on TV sets. I will opt out, and a phone person can help. You may want to add your phone's model number to this response to help the next guy.