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Nathan
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 20465
Experience:  Residential and commercial systems.
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I have AMPLIDECT 350.It has been working well but suddenly

Customer Question

I have AMPLIDECT 350.It has been working well but suddenly refuses to ring a number after dialing a number C.D.Cooper tel.01604 636677
Submitted: 3 years ago.
Category: Phone Systems
Expert:  Nathan replied 3 years ago.

p0llinate :

Hello, and welcome. My name is Nathan, and I’ll be assisting you today.

First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.

Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question instead. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.

My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!

_________________________

p0llinate :

HI there, sorry to hear you're having trouble with the phone,

p0llinate :

do you have a similar issue with any other phones in the home? Any trouble with incoming calls?

p0llinate :

Would you please check 2 different dialing processes, and let me know if either yields results:
1) Dial digits first, then press green Talk button
2) Press green Talk button first, then dial digits after hearing dial tone.

p0llinate :

If you have no problems with any other phones, and neither of these dialing procedures helps,

p0llinate :

then this symptom would indicate a hardware failure in the base station, or handset itself. We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from handset
3) wait at least 15 minutes, then restore all
4) place handset on the main base for a minute, as if to charge
5) check for functionality.

If the problem persists after this, it tends to confirm a hardware failure which would require repairs to correct.

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