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Richard
Richard, Engineer
Category: Phone Systems
Satisfied Customers: 38467
Experience:  Phone Engineer
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my telephone is out of order XXXXX XXX XX it started by very

Customer Question

my telephone is out of order XXXXX XXX XXX it started by very loud crackling noises and is now dead. my mobile doesn't seem to be working. please help

Submitted: 3 years ago.
Category: Phone Systems
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me the make and model of the Telephone please?

Thank you
Customer: replied 3 years ago.


BT 100

Expert:  Richard replied 3 years ago.
Thanks Betty

I want to rule out the phone as the problem.

Can you disconnect it, wait 5 minutes, then reconnect it again.

Do you then get a dial tone?

Please let me know

Thank you
Customer: replied 3 years ago.


still dead

Expert:  Richard replied 3 years ago.
Thanks Betty,

Then it is likely an outage in your area.

Click on my link below, run a test and tell me the results please

https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21